How we Help with Debt Reduction and Debt Negotiation

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We assist people in financial hardship, with a particular focus on debt negotiation and debt reduction on credit cards, tax debts and personal loans. The Debt Negotiation Industry was pioneered by key members of our staff a decade ago, bringing to Australians for the very first time the opportunity to half or quarter their debts within a few weeks.

Credit Mediation Services was set up by Laurence Hugo after observing families that increasingly needed representation while dealing with aggressive debt recovery agencies. As a consequence of assisting people in hardship circumstances we donate a large portion of our professional services for qualifying clients WITHOUT CHARGE, additionally a portion of our professional fees are donated to charity.

Credit Mediation Services Pty Ltd are well respected throughout the Financial Industry, Mortgage Brokers, Financial Planners, Accountants, Insolvency Experts and Financial Counsellors across Australia refer their clients to us.

With a number of years experience in negotiations & mediation, Laurence and his team of negotiators work closely with you to ultimately reduce your debt exposure to the absolute minimum - enabling a win-win outcome for all parties involved. Credit Mediation Services Pty Ltd is all about YOU, our service is all about serving YOU. Since we began we have assisted thousands of families in reducing their debt level and consequently removed any risk of further legal action and facilitated a happy debt free life.

Feedback is important to us, if you have any concerns about the services we provide, the following options for resolution are available:

First Option

Contact: Laurence Hugo
Phone: 02 9899 6100

Second Option

Contact our EDR Scheme: Credit Ombudsman Service
Contact person, if available: Case Management Team
Phone: 1800 138 422
Email: You may lodge a complaint through the complaints portal at
Address: Case Management Team, C-/Credit Ombudsman Service, PO Box A252 Sydney South NSW 1235
Licence Holder: Laurence Hugo 387 398
Credit Representative: Donna Smith M0018897

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